Conditions d'utilisation

SIRET : 851253799 00015

R O S A StudioParis is a mother-son association between the workshop of Rosa Guedes, qualified seamstress in located in Portugal and Tiago Madeira, fashion artistic director in Paris. Clothes and accessories design in France and (entirely handmade in the workshop of ROSA) in limited series in quality fabrics only. The idea is to share the know-how of my mother and to make the idea of a unique object prevails.

PRICES

All the prices are given in Euros ( VAT excluded ) and are calculated as fairly as possible and explained on every product page.

PAYMENT

The payments are made on the website by paypal and major credit cards and Apple Pay.

DELIVERY AND DELIVERY TIME

After your order you will receive a confirmation by email. The delay of delivery can be between two days and one week, depending of the numbers of orders and of the overload of work. R O S A StudioParis concentrates shipments once a week. The maximal delay of the dispatch is of 3 weeks from the day of the order ( outside week-ends ).

All the orders are sent from Portugal (location of the workshop). You will receive a mail the day of the dispatch with the tracking number of your order. We ship worldwide and the shipping fees are automatically calculated at the basket.

Custom duties taxes may apply outside Europe and we are not responsible of this. We can’t predict you will have duties taxes nor their amounts.

BREXIT

By ordering on R O S A StudioParis, you agree to pay the VAT which will be claimed from customs. If you refuse to pay this, the parcel will be sent back to us and we will have to pay VAT twice (import and export). We will deduct this VAT from your refund if the package is returned to us.

DELIVERY INSURANCE

Insurance is available to cover the full refund of your order in case of loss. This insurance costs 1% of the total value of your package for the orders over 1200€ and priced at 12€ for lower orders. If you want this insurance, you can ask it in the comments frame at the checkout or by e-mail at info@rosastudioparis.com .

RETURNS, EXCHANGES & REFUND

In accordance with the Disposition du Code de la consommation sur la vente à distance (articles L121-16 et suivants du Code de la consommation), the buyer has the right of withdrawal for any reason and will only have the return shipping fees at his charge. The law allows that the buyer has up to 14 days to do this, counting from the delivery of the product. If the deadline expires on a Saturday a Sunday or a bank holiday or other non-working day, it is extended on the next working day. Beyond this, R O S A StudioParis will be free to refuse the return or the refund. Your enquiries must be sent at info@rosastudioparis.com or via the form site.

The return or the exchange of the articles will only be accepted if the articles ordered are returned in perfect condition, not used or damaged. We do not accept returns for custom made pieces.

The products are returned at your own cost. It is also possible to send us back the product and asking for a adjustment.

DATA PROTECTION

R O S A StudioParis is commited no to reveal with any others informations you communicate to us.

CONTACT

For all inquiries, a tailor-made or creation request or simply to send us a little note, write us at info@rosastudioparis.com or directly by our contact page.

Rosa & Tiago.